Terms of service

1. Agreement to Terms

Welcome to Belle Haven Events. By booking our services, using our website, or using the Belle Haven Planner mobile application (the "App"), you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you ("Client" or "you") and Belle Haven Events LLC ("Belle Haven," "we," "us," or "our").

Please read these terms carefully. If you do not agree to them, please do not book our services or use the App.

2. Services Offered

Belle Haven Events provides the following services:

• Partial Wedding Planning
• Wedding Coordination (day-of coordination)

Specific services, deliverables, inclusions, and pricing will be outlined in your individual service agreement or proposal.

3. The Belle Haven Planner App

We provide the Belle Haven Planner App to clients for whom we have created an account. Your use of the App is subject to these terms and the following:

• Access. Access to a client portal is granted through a code provided by your coordinator. You are responsible for keeping your access code confidential and for activity that occurs under your account.
• License. We grant you a limited, non-exclusive, non-transferable license to use the App for the purpose of planning and coordinating your event with us. You may not copy, modify, reverse engineer, resell, or attempt to gain unauthorized access to the App or its systems.
• Your content. Photos, documents, and information you upload remain yours. You grant us permission to use that content solely to provide and coordinate your event services.
• Availability. The App is provided on an "as is" and "as available" basis. We may update, modify, or discontinue features at any time, and we do not guarantee that the App will be uninterrupted or error-free.

4. Booking & Consultation

All bookings begin with a consultation to discuss your event vision, requirements, and budget. Following the consultation:

• You will receive a detailed proposal outlining services and pricing
• A signed contract and deposit are required to secure your date
• Your event date is not confirmed until both are received

5. Deposits & Payment Terms

The specific deposit, balance, and payment schedule for your event will be set out in your individual service agreement. In general:

• A non-refundable retainer is required to secure your event date
• The remaining balance is due in advance of your event, as specified in your agreement
• Payments not received by the due dates in your agreement may result in suspension of services

Where there is any conflict between these Terms and your signed service agreement regarding pricing or payment, your signed service agreement controls.

6. Cancellation & Rescheduling

Cancellation and rescheduling terms, including any applicable fees and refund eligibility, are set out in your individual service agreement. Retainers are generally non-refundable. In the unlikely event that Belle Haven must cancel, you will receive a refund of payments made for services not yet rendered, and we will make reasonable efforts to assist in finding alternative services.

7. Client Responsibilities

To ensure the success of your event, you are responsible for:

• Providing accurate and timely information
• Securing any necessary permits for your venue
• Communicating any changes promptly
• Ensuring venue access at agreed-upon times
• Confirming your final guest count by the date specified in your agreement
• Designating a point of contact for the event day

8. Liability & Damages

To the fullest extent permitted by law, Belle Haven shall not be liable for any indirect, incidental, special, or consequential damages arising from our services or the App. Our total liability shall not exceed the total amount paid by you for the services giving rise to the claim.

Clients are responsible for any damage to rental items, décor, equipment, or venue property caused by guests or third parties, charged at current replacement value. Belle Haven is not liable for damages caused by installations or arrangements that were approved by the client and venue.

9. Force Majeure

Neither party shall be liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, pandemics or health emergencies, government actions or restrictions, acts of terrorism, or severe weather. In such cases, we will work together to reschedule or modify services as appropriate.

10. Intellectual Property

All designs, concepts, creative materials, and software produced by Belle Haven, including the Belle Haven Planner App, remain our intellectual property. We reserve the right to photograph events for portfolio and marketing purposes unless otherwise agreed in writing, and your privacy will always be respected.

11. Vendor Coordination

When coordinating with third-party vendors:

• We act as a liaison but are not responsible for vendor performance
• Contracts with vendors are between you and the vendor
• We recommend only trusted, vetted professionals
• Any vendor issues should be communicated to us promptly

12. Modifications to Services

Changes to confirmed services must be requested in writing. Additional services or changes may affect pricing and availability and must be confirmed within the timeframe specified in your agreement.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Minnesota. Any disputes shall be resolved in the state or federal courts located in Hennepin County, Minnesota.

14. Contact Information

For questions about these Terms of Service, please contact us:

• Email: Email us
• Belle Haven Events LLC, Twin Cities, Minnesota