Privacy policy

1. Introduction

Belle Haven Events LLC ("Belle Haven," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at bellehavenevents.com, use the Belle Haven Planner mobile application (the "App"), engage our services, or otherwise interact with us.

By using our website, the App, or our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website, the App, or our services.

2. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email, phone, mailing address)
• Event details, preferences, and planning information
• Guest information you choose to share with us (such as names, seating, and dietary notes)
• Communications and correspondence with us
• Photos, images, and documents you share or upload

Payment for our services is handled directly between you and us. We currently accept payment through Zelle and Venmo; we do not collect or store payment card numbers on our systems.

Information Collected Through the Mobile App

When you use the Belle Haven Planner App, we may collect:

• Account and client information: the access code provided by your coordinator and the wedding or event details associated with your account.
• Photos and camera content: if you choose to add inspiration images or documents, the App accesses your camera and/or photo library only for the uploads you select. We do not access your photo library otherwise.
• Files and documents: any documents you choose to upload to your planning portal.
• Push notification tokens: a device token stored on our servers so we can send the notifications you enable (for example, new letters or upcoming reminders). You can disable notifications at any time in your device settings.
• Face ID / biometric unlock: if you enable biometric sign-in, your biometric data is handled entirely by your device's secure hardware and operating system. It is never transmitted to or stored by Belle Haven.
• Device and diagnostic information: basic technical information used to keep the App working reliably.

Information Collected Automatically

When you visit our website, we may automatically collect device and browser information, IP address, pages visited, time spent, and referring website information through analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services and the App
• Plan and coordinate your event and communicate with you about it
• Send notifications and reminders you have enabled
• Process bookings and payments
• Respond to inquiries and support requests
• Analyze website and App usage to improve the experience
• Comply with legal obligations and protect against fraudulent or unlawful activity

4. How We Share Information

We may share your information with:

• Vendors and service providers involved in your event, with your knowledge
• Payment processors, solely to complete transactions
• Service providers that help us operate our website and App (such as hosting and analytics), bound by confidentiality obligations
• Professional advisors (such as accountants or attorneys) as needed
• Law enforcement or authorities when required by law

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. The App does not contain third-party advertising.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, understand how the site is used, and improve our services. You can control cookies through your browser settings; disabling them may affect site functionality. The App does not use advertising cookies.

6. Data Security

We implement appropriate measures to protect your personal information, including encrypted (SSL/HTTPS) data transmission, limited access to personal information, and secure storage. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Event-related records are typically retained for up to seven (7) years for legal and tax purposes. You may request deletion of your information, subject to those obligations.

8. Your Rights & Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information and account, subject to legal requirements
• Opt out of marketing communications
• Withdraw consent where applicable

To request access to or deletion of your account and associated data, email us at Email us and we will respond within a reasonable time. Belle Haven Planner accounts are provisioned by us for our clients; access is not self-registered.

9. Children's Privacy

Our website, App, and services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

10. Third-Party Links & Services

Our website and App may contain links to third-party websites or services (such as venues, vendors, payment processors, and social media). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website, App, or services after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: Email us
• Belle Haven Events LLC, Twin Cities, Minnesota